Company from the Ukraine awarded in Frankfurt
The Directorof Stamar - Krokus, Mrs. Liudmila Ustinova was presented the award in the gold category by the President
of BID Business Initiative Directions, Jose E. Prieto. The presentation took place during the closing ceremony of the
International Arch of Europe Convention held at the Hotel Intercontinental in Frankfurt. It was attended by representatives
from the realm of cultural activities, the business world and the diplomatic corps. Upon coming forward to receive the award,
Mrs. Liudmila Ustinova was given a round of applause from an audience made up of participants from 57 countries. The group,
made up of leaders in different business activities in their countries, had gathered on the common ground of a search for
quality improvement.
The International Arch of Europe award selection criteria is based on principles of the TQM, currently utilized in
companies from over 100 countries and distributed under the name QC100. The 100 points of quality cover areas starting
with customer satisfaction and continuing in sections related to communication, leadership, benchmarking, human resources,
information analysis, decision-making, continuous training, definition of systems and processes and business results.